We are committed to ensure 100% Purchase Protection for customers by offering genuine products, secure payments and easy returns for items shopped on Dram India.
We stand by our product 100%, no questions asked. If you have a problem we will solve it. Just reach out to our Customer Happiness team. We will review and honor the returns up to 30 days from the time you recieve the item(s).
You may return any item that is unused, in new condition, or any item that was damaged upon receipt.
Products purchased during or on Sale will be eligible for returns or refunds only if there are any manufacturing defects.
Product received in damaged condition / Manufacturing defect or Wrong item-on receipt , in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Customer should also lodge a proper complain with the local office of the courier agency, so that Dram India may peruse the same in future, so as to avoid such occurrences in future.
In case of any other complaints, email Dram India at firstname.lastname@example.org , within 24 hours of receiving the product.